Job from partnerAbout the Role
At The BUSY School Online (TBSO), we provide an alternative, flexible, high‑support online learning pathway for young people in Years 11 and 12 who have disengaged from mainstream schooling. Our students reconnect with learning through a blended online model — and your role is central to making that possible.
We’re looking for a patient, youth‑friendly Digital Engagement Support Officer who can guide students through their first steps online, troubleshoot common tech issues, and help them stay connected and confident in their learning.
Why You’ll Love This Role
- Make a meaningful difference for young people who need a second chance
- Blend student support with hands‑on digital problem‑solving
- Join a supportive, values‑driven team committed to inclusion, innovation and resilience
- Be part of a growing online school shaping the future of flexible education
BUSY Benefits
- NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card
- 12.5% superannuation
- 14 weeks paid parental leave
- 13 weeks long service leave with access at 7 years
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program - retail discounts and access to Fitness Passport
- Enjoy work that genuinely impacts lives
- Paid Community Giving day
- Employee Assistance Program with Sonder Wellbeing App
About The BUSY School…
The BUSY School is part of The BUSY Group, a not-for-profit organisation presenting over 47 years as a community partner providing employment services, vocational education and training, apprenticeships, mentoring, Inclusive Employment Support, and allied health services.
The BUSY School is an independent Special Assistance School with 10 campuses across Queensland and New Zealand, providing an alternative program for Year 11 and 12 students who are disengaged or at risk of disengaging from education. Our program has expanded to include The BUSY School Online (TBSO), a platform offered by TBS that provides an alternative, flexible, high-support online education pathway for young people in Years 11 and 12 who have disengaged from mainstream schooling. Students re-engage with education through a blended online model while working toward senior certification and employment pathways.
About You
Essential:
- Experience supporting young people (education, youth work, student support, etc.)
- Strong practical digital capability with Windows devices, Teams and web apps
- Ability to explain tech in simple, youth‑appropriate language
- Organised, proactive approach to tracking onboarding and follow‑ups
- Good judgement around privacy, boundaries and escalation
- Confidence working with IT service providers and logging accurate tickets
- Current Blue Card (or ability to obtain)
Desirable:
- Experience in online learning environments or LMS platforms
- Understanding of trauma‑informed practice
- Basic awareness of device management concepts
Next steps...
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.
